Privacy Policy

1. Introduction

Telappliant ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT audit services.

We are registered in England and Wales. For any questions about this policy, please contact us at privacy@telappliant.com.

2. Information We Collect

Information You Provide

• Contact information (name, email, phone number, company name)
• Business information relevant to IT audit services
• Correspondence and communications with us
• Survey and quiz responses on our website

Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on our website
• Referral source and exit pages

3. How We Use Your Information

We use your information to:

• Provide and improve our IT audit services
• Respond to your enquiries and requests
• Send you relevant information about our services (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Consent: Where you have given clear consent (e.g., marketing communications)
• Contract: Where processing is necessary to perform our services
• Legitimate Interest: Where we have a legitimate business reason (e.g., website analytics)
• Legal Obligation: Where we must comply with the law

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

6. Third-Party Services

We may share your information with:

• Google Analytics: Website usage analysis (anonymised data)
• Service Providers: Who assist in delivering our services (under strict data protection agreements)
• Legal Authorities: When required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Contact form submissions: 2 years
• Client records: 7 years after service completion
• Website analytics: 26 months

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@telappliant.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.